Thank you for choosing one of our mobile games! We're thrilled that you or someone you care about is enjoying our content, and we want to ensure everyone has a safe and positive experience.
This guide addresses common concerns parents have about mobile gaming, including privacy, age-appropriateness, in-app purchases, and online interactions. Our commitment is to provide transparent information and tools to help you maintain a secure gaming environment for your family.
At LeuB Apps LLC, we prioritize player safety and satisfaction through these fundamental principles:
Quality First: We're dedicated to creating engaging mobile games without compromising on quality or safety standards.
Transparency: Before downloading any of our mobile games, you'll have clear information about content, in-app purchases, and advertising. We believe in informed choices.
Accessible Support: When issues arise, we provide straightforward solutions and direct you to the appropriate resources, whether that's our team or the payment processor (Apple or Google).
Have questions we haven't covered? Email us at parents@leubapps.com with relevant details such as timestamps, transaction IDs, or screenshots.
LeuB Apps LLC mobile games can be downloaded free of charge on iOS and Android devices (phones and tablets) through the Apple App Store or Google Play Store.
We don't set universal age restrictions for our mobile games. However, our Terms of Service require that minors (anyone under the legal age of majority in their country) must have parental or guardian consent before creating an account.
Important Note: App store age ratings (similar to movie ratings like G, PG, or PG-13) reflect content suitability based on gameplay and visuals, as determined by independent rating organizations. These ratings are separate from our Terms of Service requirements and are established without our direct input.
For detailed information about rating systems, visit Apple's and Google's support websites.
Players create usernames during initial gameplay. We strongly recommend using nicknames that don't reveal real identities to enhance privacy and security. Usernames can be changed in-game through Settings (gear icon) > "change name".
LeuB Apps LLC does not collect or store credit card information. All payment processing occurs through Apple's App Store or Google Play, linked to the email account registered with those services.
If you contact our support team, you may choose to share your email address. We only send marketing messages with explicit consent and never share personal information with third parties for commercial purposes.
Review our complete Privacy Policy for comprehensive details about data handling practices.
If you or your child encounter any issues while playing our mobile games, we want to help address them promptly.
For any concerns or to report problems, contact parents@leubapps.com with specific details (screenshots, descriptions of the issue) to help us address the matter quickly.
All LeuB Apps LLC mobile games are free to download with optional in-app purchases. These purchases enhance gameplay but aren't required to play. Prices typically range from $0.99 to $99.99 (before taxes) in U.S. stores. All purchases use real money and are clearly labeled.
No purchases can occur without payment information added to the device. If you add payment details, remember to:
Enable password protection
Disable in-app purchases entirely to prevent unauthorized transactions
Settings vary by device:
Apple iOS devices: iPhone, iPad
Google Android devices: Samsung Galaxy, OnePlus, HTC, Nexus, etc.
Consult Apple's or Google's support documentation for specific instructions.
LeuB Apps LLC doesn't process payments or access payment information. Apple or Google handles all transactions through your registered email account. Purchase receipts are emailed after each transaction (sometimes bundled for multiple purchases). We don't operate billing programs.
Your banking details remain private. All payment processing occurs through Apple or Google's secure systems, not through our servers.
Transactions are typically instant but may take up to 48 hours to complete. Try restarting the app (fully close and reopen) to trigger a fresh server connection.
If items haven't appeared after 48 hours, contact Apple or Google directly.
Digital purchases are generally non-refundable, though exceptions occasionally apply.
For iOS purchases: LeuB Apps LLC cannot process refunds. Contact Apple Support > "Contact iTunes store support" > "Purchases, billing and redemption".
For Android purchases: Email parents@leubapps.com or use in-game support (Settings > Help & Support > "Contact Us"). Include the game name and purchase receipt showing the transaction ID (format: GPA.1234-1234-1234-12345).
Android: Visit payments.google.com, log in, select "Transactions" to view Play Store history, and click entries for receipts.
iOS: Open iTunes > Select your username (email) > "Account" > "Purchase History" > "See All".
Only purchase through the mobile game itself on your device. Third-party websites promising enhancements (like "free gems") often collect personal information or money without delivering products. Trading or selling in-game currency violates our Terms of Service.
Critical Security Reminder: Never share passwords or account credentials. Change passwords regularly. LeuB Apps LLC will never request passwords or credit card information.
If you're billed for purchases you didn't make and no one with device access played our mobile games, your Apple or Google account may be compromised.
For iOS: Visit Apple Support > "Contact iTunes store support" > "Purchases, billing and redemption".
For Android: Email parents@leubapps.com or use in-game support (Settings > Help & Support > "Contact Us"). Include the game name and receipt with transaction ID.
If Apple or Google directs you back to us, contact transactions@leubapps.com with detailed information (timestamps, transaction IDs, screenshots).
We're here to help!
We don't offer phone support but are available 24/7 through in-game support or email in these languages: Arabic, Chinese (Simplified & Traditional), English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, and Turkish.
Option 1:
Open the mobile game
Tap Settings (gear icon)
Select "Help & Support"
Tap "Contact Us" (upper right)
Option 2:
Open any FAQ article
Scroll to bottom
Select "No" under "Was this helpful"
Tap "Contact Us"
Contact parents@leubapps.com with specific details: descriptions of issues, timestamps, transaction IDs, screenshots, etc.
LeuB Apps LLC is headquartered in Texas, United States.
Mobile gaming should be enjoyable and relaxing. If your child seems unhappy, discuss their experience. Consider these important topics:
Maintain ongoing conversations about gaming habits. Encourage children to report anything that upsets them.
Show interest by playing together regularly. Complete tutorials and review game guides together to ensure everyone understands how the games work.
Confirm your child's username isn't their real name or otherwise inappropriate.
Learn how to restrict or disable in-app purchases on your child's device.
Discuss risks of interacting online. Teach healthy skepticism about sharing information. Information to never share publicly includes: gender, age, location, ethnicity, religion, sexuality, height, and hobbies.
Use reporting tools if issues arise so we can assist.
Thank you for helping us maintain safe and enjoyable mobile gaming experiences!
- The LeuB Apps LLC Team